IndiGo, a prominent player in the Indian aviation sector, has recently introduced its cutting-edge AI chatbot, 6Eskai, harnessing the power of advanced GPT-4 technology. This in-house chatbot is designed to revolutionize the travel experience by facilitating ticket bookings and offering multilingual customer support in ten languages.

Key Points & Features:

AI Chatbot Introduction: IndiGo unveils 6Eskai, an AI chatbot powered by GPT-4 technology, adept at conversing in ten languages and simplifying flight bookings.

In-house Development: Crafted internally by IndiGo’s digital team in collaboration with Microsoft, 6Eskai aims to redefine customer support and streamline booking experiences.

Operational Efficiency: Post its soft launch, the chatbot has significantly reduced customer service agent workload by 75%, showcasing its efficacy in handling inquiries.

Conclusion:

Innovative strides in the aviation realm continue with IndiGo’s launch of the 6Eskai AI chatbot. This cutting-edge creation, infused with GPT-4 intelligence, redefines customer interactions in the travel sphere. Seamlessly conversing in ten languages and streamlining flight reservations, 6Eskai stands as a testament to IndiGo’s commitment to exceptional customer experiences.

The impactful reduction in workload for customer service agents post the soft launch underscores the chatbot’s efficiency. With a vast 1.7 trillion parameters, 6Eskai transforms interactions, infusing human-like understanding, humor, and adaptability into customer conversations.

Summi Sharma’s enthusiastic anticipation of 6Eskai’s impact reflects IndiGo’s dedication to innovation-driven customer care. This smart chat assistant promises travelers swift, tailored assistance, solidifying IndiGo’s position as a pioneer in leveraging technology to elevate the travel journey for all.