Apple’s iPhone has been a favorite among smartphone users around the world due to its advanced technology, quality build, and reputation for durability. However, some users are reporting issues with their iPhone batteries, specifically swelling within six months of purchase. Here are the details.
Reports of Severe Battery Swelling in iPhone 13 and iPhone 14 Pro
Numerous iPhone users have reported severe battery swelling issues in the iPhone 13 and iPhone 14 Pro on various online platforms. These issues occurred despite the normal usage of the device, causing concern about the quality of batteries in certain iPhone models. One user who purchased the iPhone 14 Pro in December 2022 reported that the battery quality issue led to significant swelling.
The swelling was so severe that it forced the screen to pry open. However, Apple customer support allegedly refused to address the problem with a responsible attitude.
Apple’s Technical Support Response
The user reportedly called Apple’s technical support three times, and a senior advisor initially promised to replace the device if the battery issue was proven to be a quality problem. However, they later changed their stance and denied the promise. Despite this, photos shared by users show the screen of the affected iPhone 14 Pro protruding, presumably due to the swollen battery.
Apple’s Rejection of Complaints
Other iPhone 14 Pro users have also reported battery swelling issues, but when they sent their devices to Apple’s customer support, the company rejected the complaints and returned the devices. Surprisingly, upon return, the battery swelling issue had disappeared, but the battery was displayed as an “unknown component.” Some users suspect that Apple replaced the original battery without acknowledging the repair.
Investigation Required
It is not clear whether the battery swelling issues may have been caused by users placing their phones in high-temperature environments or charging them under high-temperature conditions. Further investigation is required to determine the root cause of these problems and whether they are indeed due to manufacturing defects or user habits.
