Truecaller, known as the world’s largest phone directory and caller ID service, is a popular app used by millions of people to identify incoming calls, block spam, and manage their contacts. In addition to these features, Truecaller offers a range of premium services to enhance the calling experience for its users. One such premium feature is the call recording functionality, which has been recently reintroduced by Truecaller for Android and iPhone users.

Truecaller’s call recording feature enables users to record their phone conversations with just a few taps, providing a convenient way to document important calls or keep a record of discussions. However, it’s important to note that call recording is currently limited to Truecaller Premium users in the United States, with plans to expand it to other markets, including India, in the future.

The Challenge: Native Phone Recording Restrictions

Both Google and Apple, the respective operating system providers for Android and iPhone, do not allow native phone recording on their devices. This limitation posed a challenge for Truecaller to provide call recording functionality within their app. To overcome this hurdle, Truecaller implemented an innovative approach that leverages the power of artificial intelligence (AI) and a dedicated call recording line.

How Truecaller’s Call Recording Works

Truecaller developed a partnership with a cloud telephony provider and acquired CallHero, a startup specializing in call recording technology. By using a dedicated call recording line provided by the cloud telephony provider, Truecaller is able to initiate call recording and securely store the recordings on the user’s device, ensuring privacy and data security.

When a user activates call recording through Truecaller, the app establishes a connection to the dedicated call recording line. As the call progresses, the conversation is recorded on the cloud and stored locally on the user’s device. Truecaller’s implementation ensures that no call recording data is stored on their servers, giving users full control over their recordings.

Call Recording in Action: Ease of Use and Expanded Features

To initiate call recording on Android, Truecaller users can simply launch the app and access the dialer. A dedicated call recording button is available, enabling users to start recording their calls with a single tap. Even if users prefer using a different dialer app, Truecaller provides a floating call recording button that can be accessed while making or receiving calls.

For iPhone users, the process of recording calls with Truecaller is slightly more involved. To record incoming calls, users need to open the Truecaller app, tap the “Record a Call” button, call the dedicated recording line, and then merge the calls to begin recording. On the other hand, recording outgoing calls on iPhone requires opening the Truecaller app, calling the recording line, tapping the “add call+” option, selecting the contact or manually dialing the number, and finally merging the calls.

Looking Ahead: Future Plans for Call Recording

Truecaller has expressed its commitment to expanding the call recording feature to additional markets beyond the United States, including India. The company also has plans to introduce a transcription feature, which will allow users to transcribe their call recordings into text format. This added functionality will further enhance the usability and value of Truecaller’s call recording feature.

However, it’s important to remember that call recording laws and regulations vary by country and jurisdiction. Users should familiarize themselves with the legal requirements in their respective regions and obtain the necessary permissions before using the call recording feature.

In conclusion, Truecaller’s call recording feature provides a convenient solution for users who want to capture and store important conversations. By leveraging AI technology and a dedicated call recording line, Truecaller overcomes the native phone recording restrictions and offers a seamless recording experience within its app. Whether you’re a professional who needs to keep records of business calls or an individual who wants to preserve memorable conversations, Truecaller’s call recording feature is a valuable tool at your disposal.