OnePlus Widens Doorstep Pickup and Drop Repair Service Across India with Enhanced Support and Free Service Camp Benefits

In a move to significantly enhance its after-sales support in India, OnePlus has announced the expansion of its doorstep pickup and drop repair service to more cities nationwide. Now available across over 19,000 PIN codes, the initiative aims to offer hassle-free repair solutions to users in tier 2 and tier 3 cities, making customer service more accessible than ever. Alongside this, the brand has also launched the OnePlus Service Camp, offering free checkups, software updates, and zero service charges on select out-of-warranty repairs.

Doorstep Pickup & Drop Service Now Covers 19,000+ PIN Codes

As part of its long-term commitment to India, OnePlus has now extended its pickup and delivery repair service to over 19,000 PIN codes, making it one of the most widespread tech service offerings in the country. The initiative is designed to simplify the device repair process by allowing users to send their devices from home without visiting a service center.

How to Use the Pickup & Drop Service:

Log in with your registered OnePlus account on the official website.

Submit a service request with device details and issue description.

Check and confirm repair charges (if applicable).

Schedule the pickup of your device.

Track and receive your repaired device once the service is complete.

🔒 Note: Back up your data before sending your device, as repairs may involve data resets.

OnePlus has stated that this improved coverage results from its community-driven approach under Project Starlight, which was first introduced in December 2024. This initiative was shaped by customer feedback and is being executed in three phases.

Project Starlight: Transforming OnePlus Customer Experience

Under Project Starlight, OnePlus is investing a substantial ₹6,000 crore to enhance its customer support infrastructure in India. This initiative focuses on:

Expanding service coverage

Ensuring faster repair turnaround

Improving component durability in extreme weather

Offering transparent pricing and dependable repairs

OnePlus India CEO Robin Liu stated, “This customer service expansion is a vital part of our long-term vision for India, empowering more users with timely, transparent, and dependable support.”

OnePlus Service Camp: Free Health Checks & Zero Service Charges

Running until June 30, the OnePlus Service Camp offers exclusive benefits at authorized service centers across India:

Free device health check-up

Free software updates

Zero service charges on select out-of-warranty repairs

This program covers all OnePlus smartphone models, ensuring every user gets a chance to maintain their device’s performance and reliability.

Vision for the Future

Looking ahead, OnePlus plans to expand its service footprint to over 400 cities across all 28 Indian states within the next five years. The goal is to create a seamless, nationwide service network that reflects the brand’s growing user base and its dedication to long-term customer satisfaction.

Conclusion

With the expanded doorstep pickup and drop service, the introduction of the OnePlus Service Camp, and the larger vision of Project Starlight, OnePlus is doubling down on customer care in India. Whether you’re in a metro city or a remote town, OnePlus now ensures quality repair and maintenance is just a few clicks away.